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I started my carrier as a supervisor for a non MNC firm, cultivating a foundation in management and operations.
Bachelor of Technology in Mechanical Engineering.
Higher Secondary
High School
Senior Support Engineer- HCL Technologies (March 2023-present): Diagnosed and resolved printing technical issues ensuring minimum down time. Translated complex technical concept in to easily understandable languages. Coordinated dispatch of onsite engineers with the help of tools like Oracle, RTS Seibel and Snow.
Operations Executive Operations-conneqt Business solutions (Dec 2022-Mar 2023): Elevated quality of service by understanding customer concerns and resolving issues accordance with their needs.
Ensured delivery of service aligns with customer satisfaction in every interactions.
Sutherland Global Services- Customer Support Associate (Mar 2021- Dec 2022): Resolved complaints and concerns promptly.
Implemented changes for proactive problem solving and process improvement.
Developed positive customer relationships through effective communication and engagement.
Playing cricket is one my hobbies. Learning new things excites me.
Listening to music.
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