System administrator seeking work in EU

Clay modelling,Singing,Drawing, Video gaming,Bike riding

06/23- Present Caidya, Kerala/India
Technical Support Specialist

Providing technical assistance to end-user devices and applications. Troubleshoot, resolve, track, escalate, and accurately document and audit hardware, software, and technical issues. Performs and executes the operational, project, and technical support requests logged within the Service Desk system. Responsible for the full onboarding and offboarding processes of end-users from account creation and termination to device procurement and deactivation. Manage and coordinate service desk tickets through proper categorization and queuing of requests. Works with end-user device vendors for warranty replacement or repair and the ordering of equipment. Responsible for the lifecycle management and patching of end-user devices and applications. Engage and collaborate with team members in a distributed (global) labor force to address IT issues and requests. sets up and configures appropriate hardware and software for new team members. Oversee the daily operations of end-user services systems. Responsible for scheduling and coordinating all assigned activities. Works with end-user device vendors for warranty replacement, repair, and ordering of equipment.

04/22 to 06/23 Bundl Technologies Pvt ltd, Kerala/India
Senior System Administrator

Provided the central help desk and regional IT support. I was handling south zone locations Kerala and Mangalore in India. I have assisted the central project team on basic IT infrastructure setup for all the office launches in my locations. Responsible for the full onboarding and offboarding processes of end-users, including ID creation and allocation of laptops, desktops, and with other IT equipment. Expertise in the installation, configuration, and troubleshooting of Windows-based operating systems. Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users. In service desk I was looking for PAN India users’ technical issues. Via ticketing tool, call, chat, and remote support, and to ensure the tickets are resolved within the SLA.

03/18 to 04/22 Bundl Technologies pvt ltd, Kerala/India
System Administrator

Provided central helpdesk and regional IT support. Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity. Network configuration assessments and implementing Hardware, software, and improvements. Managing crisis situations, which may involve complex technical hardware or software problems. Allocation of laptops and desktops with required applications and software to newly hired employees Installation and basic configurations of printers, scanners, and network devices. I have assisted the central project team on basic IT infrastructure setup for new office launches.

12/15 to 11/17 Vishwa Transcription Services Pvt Ltd, Kerala/India
System Administrator

Provided Helpdesk Support Via remote applications, chat, Mail and On-Call. Technical support for in-house and home-based employees. Installation, configuration & troubleshooting of windows operating system. Responsible for the full onboarding and offboarding processes of end-users. Installation and Configuration of VPN, network printer and normal printer. Active directory user creation with required group policy. User account reset, delete, unlock as per the request of line manager or end user manager. I was also looking the workflow using internal applications and ensure the work has been completed by the end users within the given TAT. Assembling of all PCs and troubleshooting.

10/13 to 12/15 Wave Online Infoway Pvt Ltd,Kerala/India Technical Operations Support Executive

Provided technical support to in-house and home-based users. Assembling and configuring PCs Printer installation, configuration, and maintenance, Monitoring the workflow through internal software.AD user creation, deletion, unlock, and password reset or change. Remote support for home-based users.